Shipping & Delivery Policy

Last Updated: July 10, 2026

1. Delivery Coverage

We currently provide delivery within Malaysia, including Peninsular Malaysia, Sabah and Sarawak.

Delivery availability may vary depending on product type, stock availability, and delivery location.

2. Order Processing

Orders will be processed within 1 to 3 working days after payment has been successfully received.

For certain products, our customer service team may contact the customer to confirm delivery details or arrange a suitable delivery time.

3. Delivery Method

Orders may be delivered by our in-house fulfilment team, appointed delivery partners, logistics partners, or courier service.

The delivery method will depend on the product type, delivery location, and order arrangement.

4. Delivery Timeframe

Estimated delivery time is usually within 3 to 14 working days after order processing.

For bulky items, special orders, or items requiring scheduled delivery, the delivery timeframe may vary. Customers will be informed if any special arrangement is required.

5. Shipping / Delivery Fees

Shipping or delivery fees, if applicable, will be shown at checkout or confirmed before delivery arrangement.

Free delivery may be offered for selected products or during promotional periods.

6. Customer Responsibility

Customers are responsible for providing accurate contact details and delivery address.

If delivery cannot be completed due to incorrect information, unavailable recipient, or customer-requested changes, additional delivery charges or rescheduling may apply.

7. Damaged, Missing, or Incorrect Items

Customers are advised to check their order upon receiving it.

If the item received is damaged, missing, or incorrect, please contact us within 48 hours of receiving the order with relevant photos or supporting details.

We will review the case and assist with the appropriate next step.

8. Contact Us